Privacy Policy

Effective Date: July 5, 2026  |  Last Updated: July 5, 2026

1. Introduction and Who We Are

Welcome to Jet's Pizza. We operate the website located at jetspizzafood.click and provide food ordering, delivery, and related services to customers across the United States. We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website, online ordering platform, mobile interactions, and any related services, promotions, or communications.

As a business operating in the United States, we comply with all applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the Children's Online Privacy Protection Act (COPPA), and other applicable state and federal privacy regulations.

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us using the details provided in the Contact Information section at the end of this document.

2. Business Contact Information

3. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect are described in detail below.

3.1 Personal Identification Information

When you create an account, place an order, sign up for promotions, or contact us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Date of birth (for age verification purposes)
• Username and password for account access
• Profile preferences and saved order history

3.2 Payment and Financial Information

To process your orders and payments, we collect financial information including:

• Credit card or debit card details (processed securely through third-party payment processors)
• Billing address associated with your payment method
• Transaction history and order records
• Gift card or voucher codes

Please note that we do not directly store full credit card numbers on our servers. Payment information is processed through PCI-DSS compliant third-party payment processors who handle your financial data securely.

3.3 Usage Data and Interaction Data

When you visit our website or use our online ordering platform, we automatically collect certain usage information, including:

• Pages visited and time spent on each page
• Links clicked and navigation pathways
• Search queries entered on our website
• Items viewed, added to cart, or purchased
• Date and time stamps of visits
• Referring website or source
• Session duration and frequency of visits

3.4 Device and Technical Information

We automatically collect technical information about the device you use to access our services, including:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Language settings
• Mobile device identifiers (if applicable)
• Internet service provider (ISP)

3.5 Location Data

In order to provide accurate delivery services, we may collect location-related information, including:

• Delivery address entered during order placement
• GPS or geolocation data (only with your explicit consent on mobile devices)
• General location derived from your IP address

3.6 Communications Data

When you contact our customer support team or communicate with us in any manner, we may collect:

• Content of emails, messages, or chat conversations
• Customer service inquiry records
• Feedback, reviews, and survey responses
• Social media interactions related to our brand

3.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and to improve your experience on our website. For detailed information about the cookies we use and how to manage them, please refer to the Cookie Usage section below and our separate Cookie Policy.

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes as described below:

4.1 Order Processing and Service Delivery

The primary purpose for which we collect your personal information is to process and fulfill your food orders. Specifically, we use your information to:

• Process online orders and payments
• Coordinate food preparation and delivery logistics
• Send order confirmations, receipts, and status updates
• Resolve order issues, disputes, and complaints
• Maintain your order history for your convenience

4.2 Account Management

If you create an account with us, we use your information to:

• Create and manage your account
• Authenticate your identity when you log in
• Maintain your preferences and saved information
• Provide personalized experiences based on your order history

4.3 Marketing and Promotional Communications

With your consent or where permitted by applicable law, we may use your information to:

• Send promotional emails, special offers, and discount codes
• Notify you about new menu items and seasonal offerings
• Send SMS or push notifications (where you have opted in)
• Conduct loyalty programs and reward campaigns
• Serve targeted advertisements on third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly at [email protected].

4.4 Analytics and Service Improvement

We analyze usage data to improve our website, services, and customer experience. This includes:

• Analyzing website traffic and user behavior patterns
• Testing new features and website designs
• Identifying and fixing technical issues
• Understanding customer preferences and ordering habits
• Improving our menu offerings and pricing strategies

4.5 Legal Compliance and Safety

We may use your information as required or permitted by law, including to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities
• Detect, prevent, and investigate fraud and unauthorized access
• Enforce our Terms of Service and other policies
• Protect the rights, property, and safety of our customers and business

5. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted partners and service providers under specific circumstances as described below:

5.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business. These providers may have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your data. Such service providers include:

• Payment Processors: To securely process credit card and other payment transactions
• Delivery Partners: To coordinate and fulfill food delivery orders
• Email Service Providers: To send transactional and marketing emails on our behalf
• Analytics Providers: Such as Google Analytics, to analyze website performance and user behavior
• Cloud Hosting Providers: To store and manage our website and data securely
• Customer Support Platforms: To manage and respond to customer inquiries

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, or governmental request
• Protect and defend our legal rights or property
• Prevent or investigate potential wrongdoing in connection with our services
• Protect the personal safety of users or the public

5.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, reorganization, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website prior to your information being transferred and becoming subject to a different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

6. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small text files stored on your device when you visit a website.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website, such as maintaining your shopping cart and enabling secure login.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting usage information.
• Functional Cookies: Allow us to remember your preferences and personalize your experience, such as saved delivery addresses.
• Marketing and Advertising Cookies: Used to track your browsing activity across websites to deliver relevant advertisements.

6.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a new cookie is set. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. For detailed information about the cookies we use, please review our full Cookie Policy available on our website.

7. Data Security Measures

We take the security of your personal information very seriously and implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, use, alteration, disclosure, or destruction.

7.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Secure Payment Processing: Payment transactions are processed through PCI-DSS compliant third-party processors, ensuring that your financial data is handled securely.
• Firewalls and Intrusion Detection: We employ firewalls and intrusion detection systems to monitor and protect our network infrastructure.
• Data Encryption at Rest: Sensitive personal data stored in our systems is encrypted to prevent unauthorized access.
• Access Controls: Access to personal data is restricted to authorized personnel who require access for legitimate business purposes.

7.2 Administrative Security Measures

• Regular employee training on data privacy and security practices
• Internal privacy policies and data handling procedures
• Background checks and confidentiality agreements for employees handling sensitive data
• Regular security assessments and vulnerability testing

7.3 Data Breach Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable state and federal breach notification laws, including those required under various US state data breach notification statutes. We will take prompt action to contain the breach and mitigate any potential harm.

8. Your Privacy Rights

Depending on your state of residence in the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

8.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. Note: We do not sell personal information.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
• Right to Data Portability: You have the right to receive your personal information in a portable and readily usable format.

8.2 General Privacy Rights for All US Residents

Regardless of your state of residence, we extend the following rights to all our customers to the extent practicable:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information from our systems, subject to legal retention requirements.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time.

8.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us by:

• Email: [email protected]
• Website: jetspizzafood.click (through our contact form)

We will respond to verified requests within 45 days of receipt. If we require additional time, we will notify you within the initial 45-day period and explain the reason for the extension. We may need to verify your identity before processing your request to protect your personal information from unauthorized disclosure or deletion.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

When your personal information is no longer needed for the purposes described above, we will securely delete, destroy, or anonymize it in accordance with our data retention and deletion procedures.

10. Children's Privacy

Our website and food ordering services are not directed at children under the age of 18, and we do not intentionally market to minors. By using our services, you represent and warrant that you are at least 18 years of age.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our systems in accordance with COPPA requirements.

If we discover that we have inadvertently collected personal information from a child under 13 without appropriate parental consent, we will delete that information as quickly as reasonably practicable.

11. International Data Transfers

Jet's Pizza is based in the United States, and the information we collect is governed by U.S. law. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

Data protection laws in the United States and other countries may differ from those in your home country. By using our services, you acknowledge and consent to the transfer of your information to the United States and other countries as described in this Privacy Policy. We take steps to ensure that any international transfers of personal data comply with applicable legal requirements and that appropriate safeguards are in place to protect your information.

If you are a resident of a jurisdiction with specific data transfer restrictions, such as the European Economic Area (EEA) or the United Kingdom, and you use our services, please note that we will ensure appropriate legal mechanisms are in place for any such transfers, such as Standard Contractual Clauses approved by relevant authorities.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Jet's Pizza. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites and encourage you to review the privacy policies of any third-party sites you visit.

Third-party services we may reference or integrate with our site include payment processors, social media platforms, and delivery tracking services. Each of these third parties has their own independent privacy policies governing their use of your data.

13. Legal Basis for Processing (FTC Compliance)

As a business operating under the jurisdiction of the United States Federal Trade Commission, we process your personal information based on the following legal bases:

• Contractual Necessity: Processing necessary to fulfill your orders, manage your account, and provide our services.
• Legitimate Business Interests: Processing for fraud prevention, security, analytics, and improvement of our services, where such interests are not outweighed by your privacy rights.
• Legal Obligation: Processing required to comply with applicable federal and state laws and regulations.
• Consent: Processing for marketing communications and certain cookie usage, where we have obtained your explicit consent.

Our data collection and usage practices are designed to be fair, transparent, and consistent with the consumer protection principles established by the FTC Act (15 U.S.C. § 45), which prohibits unfair or deceptive acts or practices in commerce.

14. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to browser DNT signals. However, you can manage your privacy preferences through our cookie settings and by opting out of marketing communications as described in this policy.

15. California-Specific Disclosures

In addition to the rights described in Section 8, California residents are entitled to the following specific disclosures under California law:

15.1 Categories of Personal Information Collected

As required by the CCPA/CPRA, we disclose that we collect the following categories of personal information:

• Identifiers (name, email address, IP address)
• Commercial information (order history, purchasing records)
• Internet or other electronic network activity information (browsing history on our site)
• Geolocation data (delivery address, approximate location)
• Inferences drawn from personal information (preferences, interests)

15.2 Shine the Light Law

Under California Civil Code Section 1798.83, California residents may request information about whether we have disclosed personal information to third parties for direct marketing purposes during the preceding calendar year. To make such a request, please contact us at [email protected].

16. How to File a Complaint

If you believe your privacy rights have been violated, we encourage you to first contact us directly so that we can address your concerns promptly.

16.1 Contact Us First

Please reach out to our privacy team at:

• Email: [email protected]
• Website: jetspizzafood.click

We will investigate your complaint and respond within a reasonable timeframe, generally within 30 days.

16.2 Federal Trade Commission (FTC)

If you are not satisfied with our response or believe that we have engaged in unfair or deceptive data practices, you may file a complaint with the United States Federal Trade Commission (FTC):

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

16.3 California Privacy Protection Agency (CPPA)

California residents may also file a complaint with the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd., Sacramento, CA 95834

16.4 State Attorney General Offices

Depending on your state of residence, you may also file a privacy complaint with your state's Attorney General office. Most state AG offices have consumer protection divisions that handle privacy-related complaints. You can find your state AG's contact information through the National Association of Attorneys General at www.naag.org.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on our website at jetspizzafood.click
• Update the "Last Updated" date at the top of this document
• Notify you via email if the changes are significant and you have an account with us
• Display a prominent notice on our website for a reasonable period after the change

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

18. Contact Information for Privacy Inquiries

If you have any questions, comments, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us using the information below:

When contacting us regarding a privacy request or complaint, please include:

• Your full name and contact information
• A description of your request or concern
• Any relevant account information (such as your registered email address)
• Your state of residence (for rights applicable under specific state laws)